baje999 Privacy Policy — How We Handle Your Data

1Introduction

baje999 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how baje999 collects, uses, stores, and protects personal data in connection with the services we provide to players in Bangladesh and elsewhere.

We understand that handing over personal information requires trust. baje999 takes that trust seriously. We collect only what we need, we use it only for legitimate purposes, and we protect it with appropriate technical and organisational measures.

This policy should be read alongside the baje999 Terms and Conditions, which govern your use of the platform. If you have any questions about how baje999 handles your data, contact our support team at any time via live chat or at [email protected].

2Data We Collect

baje999 collects personal data that is necessary to operate your account, process payments, verify your identity, and comply with our legal obligations. The categories of data we collect include:

3How We Collect Your Data

baje999 collects personal data through the following means:

• Direct registration: When you create a baje999 account, you provide your name, mobile number, and other registration details directly to us.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, transaction data is shared with baje999 by the payment provider to confirm and process your transaction.
• Platform usage: As you use baje999 — browsing games, placing bets, using live chat — we automatically collect technical and usage data through cookies and server logs.
• Verification requests: If baje999 requests identity verification, you provide documents such as a National ID copy directly to our verification team.
• Customer support: When you contact baje999 support via live chat or email, we collect the content of your communications and any information you provide during the interaction.

4Why We Use Your Data

baje999 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your baje999 account, including processing login requests and managing account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification: To verify that you meet the eligibility requirements to use baje999, including age verification and KYC checks where required.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal activity on the platform.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the baje999 support team.
• Platform improvement: To analyse how players use baje999 and make improvements to the platform, games, and user experience.
• Marketing communications: To send you promotional offers and bonus notifications that you have opted into. You can opt out at any time.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering obligations and regulatory reporting requirements.

5Legal Basis for Processing

baje999 processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to fulfil our obligations to you under the Terms and Conditions — such as processing payments and managing your account.
• Legal obligation: Processing that is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, and improving the baje999 service, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You can withdraw consent at any time.

6Data Sharing

baje999 does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where identity verification is required, we may share your documents with a trusted third-party verification provider. These providers are contractually bound to handle your data securely and only for the purpose of verification.
• Game providers: Some games on baje999 are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver the game. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: baje999 may be required to share data with law enforcement, regulatory bodies, or other authorities where required by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

7Data Retention

baje999 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods depend on the type of data:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the period required by applicable regulations, typically five years from the date of verification.
• Support communications: Retained for up to two years from the date of the interaction.
• Marketing preferences: Retained until you withdraw consent or close your account.

When data is no longer required, baje999 deletes or anonymises it securely. We do not retain personal data beyond the periods necessary for the purposes described in this policy.

8Cookies

baje999 uses cookies and similar tracking technologies to improve the platform experience, maintain your session, and analyse how the platform is used. By using baje999, you consent to the use of cookies as described here.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate and use baje999, so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only set if you have consented to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the baje999 platform.

9Data Security

baje999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• SSL encryption: All data transmitted between your device and baje999 is encrypted using SSL/TLS technology.
• Access controls: Access to personal data is restricted to authorised personnel only, on a need-to-know basis. All access is logged and monitored.
• Secure storage: Personal data is stored on secure servers with physical and logical access controls and regular security audits.
• Incident response: baje999 has procedures in place to detect, investigate, and respond to data security incidents. In the event of a breach that affects your rights, we will notify you as required by applicable regulations.

10Third-Party Links and Services

The baje999 platform may contain links to third-party services, such as payment providers. baje999 is not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use in connection with baje999.

Third-party game providers integrated into baje999 operate under their own data processing agreements with us. They are contractually required to handle any data they receive in accordance with applicable privacy standards and only for the purpose of delivering their games.

11Minors

baje999 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete it immediately and close the associated account.

If you are a parent or guardian and believe that a minor has registered on baje999, please contact our support team immediately at [email protected] so we can take appropriate action.

12Changes to This Policy

baje999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised date.

For significant changes, baje999 will notify players via email or an in-platform notification. Your continued use of baje999 after changes are published constitutes your acceptance of the updated Privacy Policy. We recommend checking this page periodically.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how baje999 handles your personal information, please get in touch:

• Live chat: Available 24/7 directly on the baje999 platform — the fastest way to reach us.
• Email: [email protected]